Cancelling an Order After It Has Been Placed

Order Cancellation Policy

Once an order is placed and payment is completed on our website, the order is immediately transmitted electronically to our independent third-party fulfillment warehouses for processing.

Because these warehouses operate using fully automated order processing systems, orders enter their fulfillment workflow immediately.

For this reason, orders cannot be cancelled once they have been placed.

The warehouses do not allow cancellations or modifications under any circumstances once an order has been submitted.

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Why Orders Cannot Be Cancelled

As soon as the order is transmitted to the warehouse:

• the warehouse immediately begins the fulfillment process

• the warehouse immediately charges us for processing the order

• the inventory is allocated and removed from available stock

• the order enters the automated picking and packing system

Because of this automated workflow, the warehouse does not allow orders to be stopped, cancelled, or modified once submitted.

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Important Notice

For this reason, it is not possible to cancel an order once it has been placed.

Please carefully review your order before completing checkout to ensure:

• all items are correct

• sizes and colours are correct

• quantities are correct

• your shipping address is correct

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Why We Use This Fulfillment System

We partner with large independent fulfillment warehouses to store inventory and ship orders.

This system allows us to:

• maintain very low operational costs

• process orders quickly and efficiently

• offer extremely competitive wholesale pricing

However, the trade-off is that we do not have control over orders once they have been submitted to the warehouse system, including cancellations or modifications.