Editing an Order

Editing an Order After It Has Been Placed

Order Modification Policy

Once an order is placed and payment is completed on our website, the order is immediately transmitted electronically to our independent third-party fulfillment warehouses for processing and shipping.

Because the warehouse systems are fully automated and process thousands of orders every day, they do not allow any modifications once an order has been submitted.

For this reason, it is not possible to edit or modify an order under any circumstances once it has been placed.

This includes changes such as:

  • adding items

  • removing items

  • changing sizes

  • changing colours

  • changing quantities

  • changing shipping information

Once the order enters the warehouse processing system, it cannot be stopped, edited, or adjusted.

Why This Policy Exists

We use large independent fulfillment warehouses to store inventory and ship orders.

This system provides several advantages:

  • allows us to operate with very low operational costs

  • allows us to offer extremely competitive wholesale pricing

  • enables fast order processing and shipping

However, the trade-off is that we have no control over orders once they are submitted to the warehouse system.

The warehouses do not allow manual order changes, as doing so would interrupt their automated fulfillment workflow.

Important Reminder Before Checkout

To avoid issues, we strongly recommend that customers carefully review their order before completing checkout.

Please verify the following:

  • all items you wish to purchase are included

  • sizes and colours are correct

  • quantities are correct

  • the shipping address is correct

If additional items are needed after the order has been placed, a new order must be placed, which may result in additional shipping charges.

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