Missing Something From Your Order?

Sorry about that. Most missing items turn out to be in another box that hasn't arrived yet, so please do Step 1 first.

You have 3 business days after delivery to report missing items. After that, the warehouse can refuse the claim.

Step 1 — Check if another box is still on the way

Your order may ship from more than one warehouse, in more than one box. UPS and FedEx also split shipments on their own sometimes, with no warning.

Do these two things first:

  1. Ask anyone else at your workplace or home who may have opened a box.

  2. Check your tracking to see if all boxes have been delivered.

Your tracking numbers are in your shipping confirmation email, or on your order history page.

  • UPS gives every box its own tracking number. When boxes ship together, tracking any one of them at http://ups.com shows the whole shipment — look for "Package 1 of 3."

  • FedEx works the same way. Every box has its own number, and tracking one shows you the rest of the shipment.

  • Important: if your order shipped from two different warehouses, those are two separate shipments and they will not show up under each other's tracking. Check every tracking number in your confirmation email, not just the first one.

If a box is still in transit, wait for it. Your items are most likely inside.

Step 2 — Email us the claim

If all boxes have arrived and items are still missing, copy the template below into an email and fill in every line.

Send to: info@CheapestClothing.com
Subject: Missing Items – Order #_____



Full name:
Order number:
Purchase date:

MISSING ITEM 1
Brand:
Model number:
Color name (exactly as shown on your order):
Size:
Quantity missing:

MISSING ITEM 2
Brand:
Model number:
Color name (exactly as shown on your order):
Size:
Quantity missing:

Add more item blocks if you need them.

Where to find the brand, model number and color

They're all listed in your original order confirmation email. Copy and paste them from there — don't guess or describe the color in your own words. The warehouse matches on the exact model number and color name, and a claim that says "blue" instead of "Royal Blue" gets rejected.

We can't file your claim until every line is filled in. If anything is missing we have to email you back and ask, and that eats into your 3 days.

What happens after you email us

We file the claim with the fulfillment warehouse on your behalf and let you know as soon as they respond.

These are independent third-party warehouses. We don't control their claims process or their decisions, and their review does take into account whether you've filed a missing item claim before.

Need help with tracking?

Anything else, just reply to this email or write to info@CheapestClothing.com.

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