Track Your Order
Will you provide tracking numbers so we can track our orders?
Yes.
Once your order has been shipped from the warehouse, you will receive tracking number(s) so you can monitor your shipment.
For the most accurate and up-to-date information, we recommend copying and pasting your tracking number directly into the carrier’s official website.
⚠️ Third-party tracking tools (such as Shop Pay) may display delayed or inaccurate updates.
For this reason, we strongly recommend tracking your shipment directly on the carrier’s official website:
• UPS: https://www.ups.com
• FedEx: https://www.fedex.com
Why did my order ship in multiple packages?
We operate using multiple U.S.-based warehouses to provide faster delivery and the lowest possible pricing.
If your order includes items stored in different warehouse locations, your order will be split into multiple shipments, and each warehouse will ship its items separately.
This typically happens when:
• Products in your cart are stocked in different warehouses
• Certain brands or styles are only available in specific locations
📦 What to expect:
• You will receive multiple packages
• Each shipment will have its own tracking number
• Packages may arrive on different days
This system allows us to ship your order faster and keep prices low, but it may result in separate deliveries.
💡 Tip: To receive your order in one shipment (and reduce shipping costs), try selecting products from the same warehouse whenever possible.
Do you use the United States Postal Service (USPS) like some other websites?
No.
We do not typically ship using USPS (United States Postal Service).
All orders are shipped using:
• UPS
• FedEx
These carriers provide faster, more reliable delivery and better tracking visibility, which helps ensure a smoother experience for our customers.
📦 Exception (Remote Areas):
In some cases, when a delivery address is located in a very remote or rural area, the carrier may transfer the package to USPS for the final portion of the delivery.
In these situations:
• The shipment is initially handled by UPS or FedEx
• The final delivery may be completed by USPS
Because multiple carriers may be involved, delivery times and tracking updates may vary slightly.
My tracking number says “Delivered,” but I did not receive my package
If your tracking shows “Delivered”, the shipment is considered successfully completed by the carrier.
At that point, responsibility for the package transfers to the customer.
📦 Important
• We are not responsible for packages marked as delivered by the carrier
• This includes packages that may be:
– Lost after delivery
– Stolen (porch piracy)
– Misplaced at the delivery location
This policy is strictly enforced due to the high volume of delivery-related fraud and theft.
🚚 Carrier Responsibility
All deliveries are handled by:
• UPS
• FedEx
These are independent carriers, and once they confirm delivery:
• We cannot override their status
• We cannot issue refunds or replacements without proper documentation
• We do not have control over delivery conditions (porch, mailbox, front desk, etc.)
📍 What You Should Do First
Before contacting anyone, please:
• Check around your property (porch, garage, side door)
• Check with household members or neighbors
• Check with your building concierge or front desk
• Review delivery photos (if provided by the carrier)
🔍 If You Still Cannot Locate Your Package
You must contact the carrier directly and immediately.
Required Steps:
• Contact UPS or FedEx
• Request a Trace / Investigation Report
• Provide your tracking number
• Request that all communication be sent to you by email
📄 Required Documentation
Once you receive the Trace Investigation Report, you must forward it to us.
⚠️ This report is mandatory.
Without it:
• We cannot review your case
• We cannot file a claim
• We cannot offer any assistance
⚠️ Important Notice
• Claims without official carrier documentation will be automatically denied
• A “Delivered” scan is considered valid proof of delivery
• We are not responsible for unattended deliveries
💡 Recommendation (Very Important)
To avoid issues in the future:
• Ship to a secure location (workplace, business address, locker)
• Ensure someone is available at the time of delivery
• Monitor tracking closely on delivery day
🔒 Final Reminder
By placing an order, you acknowledge that once a package is marked Delivered, it is considered successfully fulfilled.
My tracking number has not updated for several days
Tracking updates are handled entirely by the carrier (UPS or FedEx), and we do not control how or when scans are performed.
📦 Why Tracking May Not Update
It is normal for tracking to pause while your package is in transit.
Packages often travel long distances between sorting facilities without being scanned, especially on ground shipments.
⏱️ Typical Update Timeframes
• Regional shipments (nearby states): updates usually appear within 1–2 business days
• Cross-country shipments: updates may take 2–4 business days to appear
⚠️ Delays May Occur During
Tracking updates may be slower due to:
• Severe weather conditions
• Holidays
• High-volume shipping periods (peak seasons)
• Carrier network congestion
📍 Important
• A lack of tracking updates does not mean your package is lost
• Most shipments continue moving even if scans are temporarily delayed
📱 What You Should Do
• Continue monitoring your tracking number directly on the carrier’s website
• Allow a few additional business days for updates
• Contact UPS or FedEx directly if there has been no update after several days
🔒 Reminder
We rely on carrier systems for tracking updates and are unable to accelerate or modify tracking activity.